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Privacy Policy
Last Updated: October 22, 2025
At Cloud99, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address and password when you create an account
- Date Preferences: Location preferences, dates, times, budget, interests, dietary restrictions, and other preferences you provide for itinerary generation
- Payment Information: Processed securely through Apple's App Store; we do not store your payment details
1.2 Automatically Collected Information
- Usage Data: How you interact with the app, features used, and generation history
- Device Information: Device type, operating system, unique device identifiers
- Location Data: Only when you provide city/location information for itinerary planning (we do not track your real-time location)
2. How We Use Your Information
We use the information we collect to:
- Generate personalized date night itineraries based on your preferences
- Manage your account and provide customer support
- Process your purchases and manage subscriptions
- Improve our AI algorithms and service quality
- Send you important updates about your account or service changes
- Analyze usage patterns to enhance user experience
- Prevent fraud and ensure security
3. How We Share Your Information
We do NOT sell your personal information. We may share your information only in these limited circumstances:
- Service Providers: Third-party services that help us operate (e.g., Firebase for authentication, Google Places API for venue data, OpenAI for AI processing)
- Legal Requirements: When required by law, court order, or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition (with notice to you)
4. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Data encrypted in transit using HTTPS/TLS
- Secure cloud infrastructure (Google Cloud/Firebase)
- Password hashing and secure authentication
- Regular security audits and updates
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at privacy@cloud99.app
6. Children's Privacy
Cloud99 is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
7. Third-Party Services
Our app integrates with third-party services:
- Google Places API: For venue information and location data
- OpenAI: For AI-powered itinerary generation
- Firebase: For authentication and data storage
- Apple App Store: For payment processing
These services have their own privacy policies. We encourage you to review them.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account:
- Personal information is deleted within 30 days
- Anonymized usage data may be retained for analytics
- We may retain information as required by law
9. International Users
Cloud99 is based in the United States. By using our service, you consent to the transfer of your information to the U.S., which may have different data protection laws than your country.
10. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Know what personal information is collected
- Know if personal information is sold or disclosed
- Opt-out of the sale of personal information (we don't sell your data)
- Request deletion of personal information
- Non-discrimination for exercising privacy rights
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy in the app
- Updating the "Last Updated" date
- Sending an email notification for significant changes
12. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us:
- Email: privacy@cloud99.app
- Support: support@cloud99.app
By using Cloud99, you agree to this Privacy Policy and our Terms of Service.